Simple policies, no surprises
Shipping & Returns
How your order travels, when it arrives, and what happens if something reaches you damaged.
Shipping
Hong Kong delivery
3–5 working days
By SF Express, Hong Kong only
Dispatch
Within 2 working days
After we confirm your payment
Flat HK$50
Free from HK$600
One rate, anywhere in Hong Kong
We dispatch within 2 working days of confirming your payment, and SF Express then delivers within 3–5 working days, so allow up to seven working days in total. Your order page shows the current status, and the tracking number appears there once the parcel is with SF Express.
We ship within Hong Kong only for now. Delivery is a flat HK$50, and free on orders of HK$600 or more.
Returns & replacements
Choosing the right bottle
We can’t take a bottle back once it’s on its way to you. It ships sealed, and skincare we’ve had back can’t go on to anyone else. So we’d rather get it right the first time: tell us about your skin and we’ll point you to the formula that fits, before you order.
Damaged, defective or wrong item
If your order arrives damaged or defective, or we sent the wrong item, contact us within 7 days of delivery. We’ll send a replacement at no cost to you, and if we can’t replace it, we’ll refund you in full. This doesn’t affect your rights under Hong Kong law.
- 01Email info@oxoracare.com with your order reference and a photo of the problem.
- 02We’ll reply within 1 working day.
- 03We dispatch the replacement within 2 working days of agreeing it. If we need the item back, return postage is on us.
Have a question about your order?
Contact us